(This website is being moved to our new web hosting provider.)
Whether you have a computer manual that needs to be created, updated or converted for use on the web, in PDF, Windows Help, Wiki, etc., Help Key Communications can fulfill your needs.
We have extensive experience in the computer field, as well as technical writing. You may have heard the saying, "If you find a good Technical Writer, keep them, because good ones are hard to find". Technical Writing isn't just jotting down some technical notes nor is it just using fancy fonts to make it look pretty. A good Technical Writer consists of the following:
1.) Technical - meaning they actually have technical experience with computers. They may not know your software or hardware package, but the ideal person is smart & can pick things up quickly. They are very comfortable around computers to the point of knowing what it will do next.
2.) Writer - the person can write to meet the expectations of the target audience. A lot of people are writers, but few can take technical material and explain it in easy to understand language an end user with little or no computer experience can understand. Or write a technical document for engineers, technicians, and management.
The trick is to find someone who is a good writer and has years of experience in the computer field, so they can translate technical material for any audience. Especially someone who is smart, detail-oriented, trusted, self-motivated and affordable. This is what you will get from Help Key Communications. Our proven success can be viewed by a sample of our work:
Stardock is the world's leading developer of Windows experience and
gaming software. Before Stardock contacted Help Key Communications, all
software manuals were created in-house by the company executives.
Their goals were to free up these valuable resources, while creating
high-quality manuals for their products for use on the web & print.
Few products had manuals & those that did, were only a few pages.
It was assumed that only experienced people would buy & use their
products, however, the results of annual customer satisfaction surveys
showed the #1 need for more documentation.
The following software manuals were created by Help Key Communications following the established style guide:
HTML version: http://www.stardock.com/products/cursorfx/help/
Wiki version: http://wiki.wincustomize.com/wiki/CursorFX_Manual (No longer updated.)
The Dell Dock was created by Stardock and pre-loaded on millions of new Dell computers. It is no longer installed on new machines, but the software is still a free download, but will only install on a Dell computer.
Product Guide: http://delldock.com/help/
HTML version (v3.00): http://www.stardock.com/products/deskscapes/helpDS3/default.htm
HTML version (v2.50): http://www.stardock.com/products/deskscapes/help/default.htm
HTML version: http://www.stardock.com/products/desktopx/help/
(included a lot of pre-existing documentation written by the CEO & others.)
Though not online, Help Key Communications wrote an introduction to Fences document for use by HP. Fences was preloaded on millions of new HP computers in 2010.
HTML version: http://www.stardock.com/products/iconpackager/help/
Wiki version: http://wiki.wincustomize.com/wiki/IconPackager_Manual
Product page: http://www.stardock.com/products/iconpackager/
HTML version: http://www.stardock.com/products/mycolors/help/
Product page: http://www.stardock.com/products/mycolors/
WindowBlinds: (16.9+ million downloads on Downloads.com)
HTML version: http://www.stardock.com/products/windowblinds/help/
Product page: http://www.stardock.com/products/windowblinds/
Help Key Communications created & updated the online/print software manual for the popular software digital distribution service, called "Impulse". At the time, Impulse was owned by Stardock, who sold the division to GameStop in 1Q2011. The documentation can be viewed within Impulse, by clicking the Help "?" icon (upper right corner), and selecting "Help".
HTML version: http://www.impulsedriven.com/help/